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Terms & Conditions

Welcome to browse the official website of Mr. Underwear ( In order to provide you with a safe and pleasant shopping experience, we have listed the following terms of use to help you understand our expectations for both parties. Please note that by accessing any page of Mr. Underwear's website, you acknowledge and agree to these terms. We also recommend that you carefully read our privacy policy statement.

The official website of Mr. Underwear is owned and operated by Mr. Underwear Textiles Company Limited. Any terms of use related to the official website of Mr. Underwear also apply to Mr. Underwear, its employees, and affiliated companies.

To ensure a safe and pleasant shopping experience, we have listed the following terms of use to help you understand our expectations for both parties. Please read the following terms carefully before using this website. By using this website, you (the "user" or "you") indicate your acceptance of these terms. If you do not accept these terms, you should leave this website.

Compliance with Laws

All products provided by Mr. Underwear comply with the requirements and specifications of all applicable laws in Hong Kong. We cannot guarantee that these products comply with the specific legal requirements and specifications of your jurisdiction.

Regarding the delivery service for orders, Mr. Underwear recommends a designated shipping service provider. However, you may also choose to use other shipping services or companies. Please feel free to contact us or arrange your own shipping service. The prices of our products and transportation fees are calculated in Hong Kong dollars. All transactions are conducted in Hong Kong dollars.

Our Trademarks, Service Marks, and Copyright

The following trademarks and service marks ("Mr. Underwear") belong to Mr. Underwear Textiles Company Limited and its affiliated and subsidiary companies, and they reserve all rights to pursue legal action. The images, designs, logos, service marks, and trademarks found on the official website of Mr. Underwear may not be used for any purpose without the permission of Mr. Underwear or its affiliated and subsidiary companies. Additionally, all trademarks, product names, company names, and logos appearing on the official website of Mr. Underwear are the exclusive property of Mr. Underwear and their respective owners. All content on the official website of Mr. Underwear, including designs, articles, images, logos, buttons, visuals, software, audio data, and any modifications, extractions, collections, reassemblies, and compilations thereof, are protected by copyright laws of Hong Kong and international copyright and applicable intellectual property statutes. All software used on the official website of Mr. Underwear is the property of Mr. Underwear or its providers and is protected by copyright laws of Hong Kong and international copyright and intellectual property associations.

Website Copyright

The copyright and/or trademark rights and/or intellectual property rights of all content on this website (including all images, text, graphics, photographs, illustrations, designs, selections, and arrangement thereof, and not limited to this scope) are owned by this website or used with permission, and are protected by relevant laws and regulations.

Website Usage

The current purpose of this website is to provide online information and serve as a medium for shopping. All content on the website may not be distributed for any commercial purpose (including reproduction, transmission, dissemination, sale, broadcasting, distribution, republication, rewriting, or retransmission in the same format or technique). The informational content of this website may only be used through lawful means, and any data that violates the (potentially harmful and threatening) terms of this website may not be posted or transmitted. Mr. Underwear's official website reserves the right (but has no obligation or responsibility) to prohibit and remove such data.

Order Terms Our order terms can be found under the delivery and payment methods section. All ordering activities must comply with these terms and conditions.

Delivery Policy

Ownership of the products ordered by customers will be transferred to the customers upon the shipment of the goods by the supplier, and the risks during transportation will be borne by the courier company.

Using Freight Services

Regarding the delivery service for orders, our company provides recommended delivery services. Your rights regarding the shipment of goods are subject to the terms and conditions of the relevant freight companies, and you may request to review those terms and conditions. By selecting the freight company recommended by our company, you agree to authorize our company to handle all matters related to freight on your behalf. Our company will not be responsible for any actions or misconduct by the related freight company. We hereby declare that we will not assume any risks or liabilities resulting from your use of the related freight company. However, you are free to choose other freight services or companies for delivery. If you choose a freight company other than the one recommended by our company, please contact our customer service representative during office hours via email. Please note that selecting other freight companies may result in longer shipping times.

Prohibited Resale

All Mr. Underwear products are sold to end-users and may not be resold for any commercial purposes. If we have any suspicions regarding the intended use of ordered products, we reserve the right to refuse the sale of such products.

Order Dispute Period

Any disputes regarding orders, including but not limited to lost packages, missing items, or damaged goods, must be raised within 14 days from the order date. Disputes raised after this period may be refused by our company.

Ownership of Products, Import Documents, and Fees

When Mr. Underwear ships the products, ownership of the products will transfer to the customer. Mr. Underwear will deliver the products as requested by the customer. If the products are shipped to a country other than Hong Kong, you may be required to pay additional fees, taxes, or register the products or apply for import licenses to the destination country. These charges and document applications are subject to the laws of the destination country, and Mr. Underwear cannot control or predict the amount of such charges. Mr. Underwear will not be legally responsible for these charges or document application procedures. By completing the ordering process, you accept these terms and agree to be responsible for any additional fees, taxes, or import document applications related to shipping the ordered products. If the products are ultimately returned, Mr. Underwear will charge 15% of the total product cost to compensate for shipping expenses.

Indemnification and Liability Limitations

If your use of Mr. Underwear results in any losses incurred by Mr. Underwear due to your violation of the order terms or any actions, you agree to indemnify and compensate Mr. Underwear for its losses, expenses, damages, and costs (including reasonable legal fees). You agree that Mr. Underwear will not be liable for any losses incurred by you through the use of this website and you waive any claims for compensation against Mr. Underwear. If this statement does not apply in specific cases, Mr. Underwear's liability will not exceed the amount you paid for purchasing products or services on this website.

Other Website Links

Mr. Underwear may provide links to other websites. When you choose these links, you will be leaving our website. These linked websites are not under the control of Mr. Underwear, and we are not responsible for the content, updates, or changes to the content of those websites and their linked websites. Mr. Underwear provides website links for your convenience, and we do not endorse or assume responsibility for the publication or reception of any content on these linked websites, nor do their use and content represent our stance.

Our Privacy Policy

You agree that we may use your information for the purposes listed in our privacy policy.

Termination of Use

If we discover any actions that harm Mr. Underwear, third parties, or violate the law, Mr. Underwear has the right to suspend or terminate access to all or parts of this website without prior notice.


Mr. Underwear will send notices to you via email, website postings, or postal mail. You can also contact us via email (

Disclaimer Statement

This website does not declare or guarantee the accuracy or reliability of any information, content, or advertisements (referred to as "data") contained in, accessed through, or linked to or downloaded from any services (referred to as "services") related to this website. Additionally, this website does not assume any responsibility for the quality of any products, information, or data (referred to as "products") displayed, purchased, or obtained through advertisements, information, or offers on the "services." You hereby accept and acknowledge that any reliance on the "data" is at your own risk. This website reserves the right, but not the obligation, to correct or rectify any errors or omissions in any part of the "services" or "data." The "services" and "data" provided by this website are on an "as is" and "as available" basis, and this website expressly disclaims any warranties, whether expressed or implied, including but not limited to, warranties of merchantability or fitness for a particular purpose. This website shall not be held responsible for any direct, indirect, incidental, or consequential losses arising from the "services," "data," or "products." The website and its contents are provided based on existing information, and Mr. Underwear merely provides an online shopping platform. Therefore, we shall not be liable for any direct, indirect, incidental, consequential, or punitive damages (including loss of monetary benefits and intangible losses) or bear any legal liability (except as implied by law) arising from the website content or the use of products purchased online. Before using any products purchased from Mr. Underwear, please carefully read the product information, usage instructions, and precautions provided by the manufacturer, owner, or seller on the product or packaging. Mr. Underwear does not assume any responsibility for the accuracy, applicability, quality, or reliability of the information provided by these manufacturers, owners, or sellers, so it is advisable to analyze this information carefully before use. Although Mr. Underwear has made every effort to display the true appearance and color of the products, we cannot guarantee that your computer will accurately display them. All information, trademarks, logos, images, videos, sound files, links, and other data (referred to as "data") contained on this website are for reference purposes only. Mr. Underwear (referred to as "the Company") reserves the right to change the data at any time, without prior notice. While the Company has made every effort to ensure the accuracy of the information on this webpage, the Company does not provide any express or implied warranties that the data is accurate or error-free. The Company shall not be liable for any errors or omissions. The Company shall not be liable for any damages (including, but not limited to, computer viruses, system failures, or data loss) arising from the use of this website by any person. This website may link to webpages provided by other organizations, but these webpages are not controlled by the Company. The Company does not provide any warranties or assume any responsibility for the content displayed on these webpages. If you browse these webpages, you do so at your own risk. All data on this website is the exclusive property of the Company, its subsidiaries, and affiliated companies, and is protected by intellectual property laws and rights (including, but not limited to, copyright laws). Unauthorized use of the data constitutes infringement under these laws and rights. Without the explicit consent of the Company, the entire or partial data of this website may not be used, copied, sold, transmitted, modified, published, stored, or otherwise utilized for any purpose.


Limitation of Liability

Under no circumstances shall the Company, its subsidiaries, and affiliated companies including Mr. Underwear be liable for any loss or damage incurred by you or any person directly or indirectly accessing or using this website, its content, or any products, information, or services therein, regardless of whether such liability arises from contract, tort (including negligence), or any other legal theory. In no event shall the Company, its subsidiaries, and affiliated companies including Mr. Underwear be liable for any consequential, special, or incidental damages arising out of or in connection with your access or use of this website, including but not limited to loss of profits, interruption of business, loss of business data, or other economic losses, personal injury, or death.

General Indemnity

You agree that if your access or use of this website or service, or any relationship or circumstance arising from your violation of this disclaimer causes the Company, its subsidiaries, and affiliated companies including Mr. Underwear to suffer any loss, claims, legal liability, damages, demands, costs, and expenses (including all legal fees), you will defend, indemnify, and hold harmless the Company, its subsidiaries, and affiliated companies including Mr. Underwear and ensure that they are not damaged.

The Company encourages you to exercise your own judgment when browsing the Internet using this directory. This directory may lead you to websites that some people may consider offensive or inappropriate.

The Company is not responsible for reviewing the content of the websites listed in this directory. Therefore, the Company assumes no responsibility for the accuracy, ownership of copyright, legality, or legitimacy of the content.

The Company respects the rights of others, including intellectual property rights, and also expects our users to respect the rights of others. In appropriate circumstances, the Company may decide to terminate the accounts of users who infringe or violate the rights of others. If you believe that your work has been illegally reproduced, please follow our copyright instructions.

If users have any questions about the content provided on this website, have issues with certain information contained therein, find any omissions, or believe that the information can be expressed in a clearer manner, please email your opinions and suggestions to

Term Modifications

These terms of use (including the ordering terms within the support) may be modified as needed. Therefore, before shopping on this website, please read the terms of use and ordering terms carefully.

Legal Governance

These terms of use (including the ordering terms within the support) shall be governed by the laws of Hong Kong and shall be interpreted in accordance with the laws of the Hong Kong Special Administrative Region. You agree that the courts of the Hong Kong Special Administrative Region shall have exclusive jurisdiction over any disputes or claims arising from or in connection with the terms of use and ordering terms. In the event of any discrepancy between the Chinese and English versions of the content on the website (including all privacy policies and terms of use), the English version shall prevail.

Terms and conditions updated as of January 2023.

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